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Request

Request to use our service

This is the form you need to complete if you would like to use our service. By requesting our service, you are providing us with information in order for Talk Meet Resolve and ACC to contact you about Conciliation


Learn more about what we do first

You can also learn more about our process before you request resolution. You can also read our policies.

Your options to request to use our service

There are different options for you to request to use our service yourself. You can call us, you can email us or you can complete a request form and send it to us. If you're requesting the service on behalf of someone else, you will need to complete the form for representatives.

You can request to use our service yourself

You can request to use our service yourself now by completing this form. By doing so, you are agreeing to us contacting ACC to see whether they agree to Talk – Meet – Resolve with you. Please be aware that you are not lodging a review by completing this form.

If you're an advocate or an informal representative (family/whānau member), then please use the representative form below.

Once you've completed the form, please email it to [email protected]

PDF version: Request Talk – Meet – Resolve for yourself
153.28 KB PDF - TMR-Request-Form-Feb-2022---Completing-yourself.pdf
Word version: Request Talk – Meet – Resolve for yourself
146.48 KB DOCX - TMR-Request-Form-Feb-2022---Completing-yourself.docx

Request Talk – Meet – Resolve for someone else by completing our Request Form

You can request to use our service on behalf of someone else by completing this representatives form. By doing so, you are agreeing to us contacting ACC to see whether they agree to Talk – Meet – Resolve with that person and you as a representative. Please be aware that you are not lodging a review by completing this form.

If you're an advocate or an informal representative (family/whānau member), you will also need to complete an authority to act before we can process your request.

Completed forms can be emailed to [email protected]

PDF version: Request Talk – Meet – Resolve for representatives
219.12 KB PDF - TMR-Request-Form-March-2022---Representative.pdf
Word version: Request Talk – Meet – Resolve for representatives
155.99 KB DOCX - TMR-Request-Form-March-2022---Representative.docx

Make your request over the phone

You can call us on 0800 119 221 and request to use our service.

Make your request by email

You can email us at [email protected] and request to use our service. Here's what you need to tell us:

1.     My name is: [name]

2.     You can contact me by phone: [the best number to reach me on is]

3.     What the dispute is about: [the dispute is about...]

4.     I agree that Talk – Meet – Resolve and ACC can contact me about conciliation.