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Who is involved

Who could be sitting at the table?
Usually there are up to five people at the table during conciliation. This includes you and a support person, the Conciliator, the ACC case manager and an ACC representative that specialises in conciliation. Here we explain the roles of the people involved in our process.


You are the centre of this resolution process because it is about you. Your role is to share your lived experience with ACC and the Conciliator so everyone can understand your position. You don't need to know the law and you're not expected to be a medical expert. 

Your support person

We encourage you to bring a support person. This could be someone from your family/whānau or a trusted friend. Their role is to support you as we recognise that this process can be a stressful time for people. 

Your representative (if you would like)

You are welcome to bring a representative because we have found that they can often assist with sorting out problems. Their role is not to make submissions in a court, but to help you explain your story and advise you on ways to help get things back on track.    

ACC case manager

The case manager is the person within ACC who can make decisions about your injuries or entitlements. Their role is to make sure that you have cover for the correct injuries and that you receive appropriate entitlements in accordance with the lawful processes. 

ACC’s representative (if they would like)

An ACC  representative can also attend. Their role is to help the ACC case manager resolve the problem and to give advice to the case manager. 

The Conciliator

Our Conciliator's role is to help people resolve problems. We do this by creating an environment where everyone can work together. The Conciliator is not there to give "advice" to either you or ACC. They do have lots of experience however so they can help people understand what the options are and help you and ACC discuss how the problems might be resolved.


Sometimes one or more of the people can’t make it to a face-to-face meeting. In those cases either one or all of the people can attend the meeting by a free video-conference link (we’ll explain how to do this before the meeting if anyone needs to attend by video-conference).