You can provide feedback by sending an email to feedback@talkmeetresolve.co.nz and also by participating in a survey about your experience with our Talk – Meet – Resolve and service. Here we explain the feedback process and the questions that are included in the survey.
Giving us feedback on Talk – Meet – Resolve
Despite the limitations on what we can investigate, we welcome feedback from people who use our process and attend meetings. We collect feedback by surveying people who attended meetings and by inviting people to provide feedback to us through our feedback survey.
We cannot “investigate” or make findings on feedback we receive. We will treat your feedback confidentially to develop our systems and improve our service. Due to the confidentialitly requirements, all identifying information will be removed from the feedback prior to it being used by Talk – Meet – Resolve. This means that identifiable information about your experience will not be shared with other people or organisations.
If you provide feedback, once the information has been redacted, it will then be considered, and issues identified can be used by our leadership team in training and development of our conciliators and improvements of our Talk – Meet – Resolve system.
There are fewer limits on the feedback you can provide to us however the confidentiality of the conciliation process and our feedback process will apply to any feedback you provide to us. This means we are unable to enter into any further correspondence with you regarding the feedback you provided to us.
Feedback Survey
If you attend one of our meetings, we will seek your feedback through a survey. This is your opportunity to tell us what you think and this information is provided to us confidentially and anonymously.
The questions in our survey include:
This question is about your satisfaction with Talk - Meet - Resolve, on a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied were you overall with Talk - Meet - Resolve?
This question is about the independence of our conciliator, on a scale of 1 to 10, with 1 being "not independent at all" and 10 being "completely independent", how independent was your conciliator?
This question is about the expertise of our conciliator, on a scale of 1 to 10, with 1 being "no expertise at all" and 10 being a "complete expert", how much expertise did your conciliator have in the ACC system?
This question is about access to the Talk - Meet - Resolve service, on a scale of 1 to 10, with 1 being "very difficult" and 10 being a "very easy", how easy was it for you to access the Talk - Meet - Resolve Service?
This question is about affordability of the service for you. Please think about the direct and indirect costs to you of accessing the Talk - Meet - Resolve service. On a scale of 1 to 10, with 1 being "very expensive" and 10 being a "very cheap", how much did the Talk - Meet - Resolve service cost?
These questions are about attending the meeting: how did you attend the meeting, and how easy was it for you to attend the meeting?
This question is about whether you would recommend our service. How likely are you to recommend Talk - Meet - Resolve to a friend or family member to resolve a dispute?
Are there any further comments that you'd like to make about Talk - Meet - Resolve?
If you could change one thing about Talk Meet Resolve, what would it be?