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We meet with you and ACC
Meeting is the central part in the process. We get people sitting around the table talking together. We provide a safe environment for people to be heard, understand each other, and begin to rebuild trust. The meetings normally last around 1 ½ hours.

Getting people to share their views of the situation

When we meet, the first thing we do is introduce each other because this is often the first time that people have met each other. We then explain the process. Then we give people the chance to say what they want to talk about at the meeting and to share their stories. This normally gets the discussion started as well as starting to share information. While people are sharing their stories, the Conciliator will write down confidential notes so that they can refer back to them during the "resolve" stage.

Helping you solve the problems and giving information

All of our Conciliators are independent experts in the ACC system and collectively have been involved in resolving thousands of ACC disputes. Because of this experience, we can give you and ACC information on the law. We can also help identify options to solve the problems.

Identifying what might happen if the dispute was formally litigated

Because of our experience, people sometimes ask what might happen if the case went into the formal litigation process. If everyone at the meeting agrees then we can share our opinions so that you and ACC can decide what to do next.

How long does the meeting last

The meeting stage normally lasts about 1 ½ hours. The Conciliator will advise you and ACC during the "talk" stage whether a longer meeting time is necessary.

More information on the meeting stage

You can read more about the meeting stage in the section about how to prepare for the meeting.