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We help to resolve the issues
The resolution is the final step of the conciliation. This is where we explore options for agreement and develop these.

Helping people move towards resolution

We normally find that during the meeting stage, the issues that are agreed or that still need to be resolved become clearer. Our Conciliators will help identify different options for people to consider on how to resolve the outstanding problems.

Between us, we have been involved in resolving thousands of disputes with ACC. We know that if we all work together, we can develop different options that might resolve the issues. You can have confidence that there are very few problems that we haven’t already come across and we understand the types of options that can lead to a resolution.

What happens when you and ACC agree on a solution? 

One of the things that can happen by working together is we can find a solution that both you and ACC are happy with. When this happens, this is recorded in a “resolution agreement”. This is the formal record of the meeting and once it is signed, it is a legal document and it has to be followed by both you and ACC.

Before any agreements are signed, the Conciliator will double-check with each of the people involved to make sure that they are happy with the resolution. It is very important to understand that no resolution will be forced upon anyone. It is something that people need to agree to voluntarily.

What happens if you and ACC can’t reach agreement?

Sometimes it is not possible to reach an agreement and there are many different reasons for this. If the issues need to move on to a more formal review process then the Conciliator can discuss this with the people at the meeting. The Conciliator can even help the parties reach an agreement about when and how the formal process should start and what the issues are that you and ACC want a reviewer to decide.