Your resolution process begins with our Talk – Meet – Resolve service. We talk, we meet and we help resolve the problems that are important to people. It’s that simple. We use a proven process called “conciliation”. We know that the formal legal process can be challenging so we've developed a new approach. This allows everyone involved to have their say and to engage effectively and help find solutions that reach everyone's goals. We know people want problems solved in a timely manner so we normally try this approach first.
This is all about helping you and ACC reach a resolution that works for everyone. It generally takes about 20 working days after your application is accepted to use this process.