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Using our service

Learn about how to use our service

Learn about our services and the process we follow.

We know that the formal legal process can be challenging so we developed our Talk – Meet – Resolve approach. This is a way that everyone involved can have their say and engage effectively and help find solutions that reach everyone's goals. We know people want problems solved in a timely manner so we try this approach first.

We use our expertise to provide a service to try to help everyone involved quickly reach an agreement without the need for a formal decision. Most disputes resolve using this process, but sometimes agreement can't be reached. If an agreement is not possible using our Talk – Meet – Resolve process, you and ACC can discuss other options including a review.

You can get started by requesting to use our service.